Privacy Policy

This privacy policy explains how Elemerce, LLC  (“Elemerce” referred to as “we”, “us” or “our”) handle your personal data, including the types of personal data we collect about you, how your personal data may be used and when it may be disclosed, how we protect your personal data and the rights you have in relation to the processing of your personal data. Elemerce respects your privacy and we are committed to protecting your personal data in accordance with applicable data privacy laws and our internal policies.

Who is the controller of my personal data?

Elemerce, LLC is the controller of your personal data as it is the entity who alone determines how or why your personal data is being processed.

How do we collect your personal data?

We use different methods to collect personal data from and about you, including: -

Collection directly from you

Most of the personal data we process about you comes directly from you. You may give us your name and contact details when filling in forms or corresponding with us by email, phone, mail, in person or otherwise including when you: -

  • subscribe to our services, products or email alerts; and
  • buy or express an interest in our products and services (including attending an event).

Automatic collection

We automatically collect technical information when you use our websites, for example: - IP address, log-in data, browser type, time zone setting and location and plug-in types when you interact with our websites. We also collect data through cookies. Please see our cookies policy for further details.

Collection from other sources

We may collect information about you from third parties and public sources (such as public databases and social media websites). This is to ensure we have accurate, up to date or necessary information for us to communicate with you or to provide the best possible service. The types of information we may collect includes personal details (including name, age, gender and other demographic data) and contact information (including postal address and telephone numbers).

How we use your information?

In general, we use the personal data and other information collected to provide you with the best possible experience when using the ecomSugar website and web applications. This information also helps us understand who uses our products, how to improve our services, to provide our help desk services, to contact you for customer service and billing purposes, and to facilitate the delivery of ecomSugar marketing information about our products and services.

We use the personal data you submit to operate, maintain, and provide to you the features and functionality of our products and services. Any personal data or user content that you voluntarily disclose by posting to ecomSugar may become available to the other users in your account. If you remove user content, copies may remain viewable in cached and archived pages, or if other users have copied or stored your user content.

We will use your registered email address to send you ecomSugar-related notices about products or services you have requested, the status of your account or other administrative or technical information, including any notices required by law. We do not share your email or other personal data with third parties for their marketing activities. We also do not implement targeted advertising, whether on our website or third-party websites.

We use cookies, clear gifs, and server log file information to remember information so that you will not have to re-enter it during your visit or the next time you visit the site; provide custom, personalized content and information; monitor the effectiveness of our service; monitor aggregate metrics such as total number of visitors and traffic; diagnose or fix technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP; and help you efficiently access your information after you sign in. More information about our use of cookies is available in our Cookies Policy.

What about sensitive data?

We do not generally seek to collect sensitive data (also known as special categories of personal data) from individuals and we request that you please do not submit sensitive data to us. In the limited cases where we do seek to collect such data, we will do this in accordance with data privacy law requirements and/or ask for your consent.

The term "sensitive data" refers to the various categories of personal data including racial or ethnic origin, political opinions, religious, philosophical or other similar beliefs, membership of a trade union, physical or mental health, biometric or genetic data, sexual life or orientation, or criminal convictions and offences (including information about suspected criminal activities).

What about persons 18 or under?

We are concerned to protect the privacy of children. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

If you believe that we have received information pertaining to or from persons under the age of 18 please contact us at admin@ecomsugar.com. If we become aware that a person under the age of 18 has provided us with personal information, we will take steps to delete such information.

Will we share your personal data with third parties?

As you use our website and web applications, you may interact with our business partners. In order to provide you with additional support, your name and email address may be shared with partners.

As we develop our business, we may buy or sell assets or business offerings. Customer and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or dissolution.

ecomSugar may disclose personal data where required to do so by law or subpoena or if we believe that such action is necessary to conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; to enforce our Terms of Service, take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our site; and to exercise or protect the rights, property, or personal safety of ecomSugar, our users or others.

In addition, we may perform statistical analysis of customer usage in order to measure interest in, and use of, the various parts of the Website, and may share that information in the course of our business, but such shared information shall be in anonymous and/or aggregated form only (statistics, etc.), and will contain no personal data.

ecomSugar does not rent or sell your personal data to others.

How long will your personal data be retained by us?

We retain your information for no longer than necessary for the purpose for which it was collected. We maintain specific records management and retention policies and procedures, so that in determining how long your information will be stored, we will consider:

  • the purpose(s) and use of your information both now and in the future;
  • our global legal and contractual obligations; and
  • what information we need to manage your relationship with us and to develop and deliver our products and services.

Located in the United States

ecomSugar and our website and web applications are located and hosted in the United States and governed by US law. If you are outside the United States when you visit the website, web application or engage in communications with us via mail, e-mail or telephone, please be aware that your personal data may be transferred to, stored and processed in the United States where our servers are located. Any information you provide to us, or that we collect through your use of the websites or web applications will be stored, processed, and transferred within or to the United States. Please be aware that the United States and jurisdictions other than the one in which you are located may not provide the same level of data protection as considered adequate in your country. Note also that your personal data may be available to the US Government or its agencies under legal process in the United States.

Data security

We maintain organizational, physical and technical security arrangements for all the personal data we hold. We have protocols, controls and relevant policies, procedures and guidance to maintain these arrangements taking into account the risks associated with the categories of personal data and the processing we undertake, including as appropriate: -

  • The pseudonymisation and encryption of personal data;
  • The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
  • The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident; and
  • A process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of personal data.

Changes to the Privacy Policy

If we change this Privacy Policy, we will post those changes on our website and notify users according to our Notifications Regarding This Privacy Policy to keep you aware of updates and changes as to what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective as of the date indicated above.

However, we will not make changes that result in significant additional uses or disclosures of your personal data without notifying you of such changes via email at least 14 days before such changes would apply.

If any non-significant changes to this Privacy Policy are unacceptable to you, you must immediately contact us and, until the issue is resolved, stop using the ecomSugar website and any services we provide. Your continued use of our services and the ecomSugar website and web application following the posting of non-significant changes to this Privacy Policy constitutes your acceptance of those changes.

What if you have questions or want further information?

Any questions regarding this notice and our privacy practices should be sent by writing to Elemerce, LLC, 10718 South Beckstead Lane, Suite 201, South Jordan, UT 84095, or by email at admin@ecomsugar.com.

Notifications regarding this Privacy Policy

If we need to notify our users about this Privacy Policy, we may do so using contact information associated with your account or otherwise provided to us.